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DVDVideoSoft Customer Service Reviews
Needed to have the activation key reset. Customer service was outstanding.
Very quick to answer and correct the problem. Great customer service.
Very reliable app. Great customer service team always ready to help when needed. Highly recommended.
Just dealing with certain updates due to YouTubes changes that have me locked out on downloads after I get an update. Understanding that it's not DVDVideoSoft's fault, but it would help if our code keys are added &/or updated when YouTube changes are made.
I find that this may help for customers like myself to avoid being blocked from our unlimited access when reloading the key code.
Overall, I've always had a great experience with your software & customer service... keep up the good work!
I, like many DVDVideoSoft users, suffer fairly regular software glitches even though the software suite is great. Sometimes I've lost my key, and customer support always gets back to me promptly.
On this occasion, I couldn't get the installation to work on my laptop; there were two problems. I reached out to support, and they provided solutions to both within 24 hours.
One of the problems was not even really a VideoSoft issue; it was a Windows framework setting that needed to be set correctly. Great support...really appreciated.
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