DVDVideoSoft
DVDVideoSoft Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
4.1 star rating from 158 reviews shows most customers are satisfied; DVDVideoSoft reviews highlight low price, valued privacy and a diverse product suite with reliable YouTube download features.
Key Takeaways for Future Customers
- Expect quick, helpful responses from support and functional premium tools that recover access after issues.
- Premium membership is useful but may require reactivation after updates; check subscription status when upgrading.
Negative Feedback / Risk Areas
- Recurring activation problems after updates leading to DVDVideoSoft customer complaints about lost access to lifetime subscriptions.
- Occasional billing errors, need for refunds, and concerns about contactibility and poor customer relations reported by some users.
Positive Feedback
Support is frequently praised for fast, effective help; customer service resolves key and download issues so the software remains usable.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
4.1 star rating from 158 reviews shows most customers are satisfied; DVDVideoSoft reviews highlight low price, valued privacy and a diverse product suite with reliable YouTube download features.
Key Takeaways for Future Customers
- Expect quick, helpful responses from support and functional premium tools that recover access after issues.
- Premium membership is useful but may require reactivation after updates; check subscription status when upgrading.
Negative Feedback / Risk Areas
- Recurring activation problems after updates leading to DVDVideoSoft customer complaints about lost access to lifetime subscriptions.
- Occasional billing errors, need for refunds, and concerns about contactibility and poor customer relations reported by some users.
Positive Feedback
Support is frequently praised for fast, effective help; customer service resolves key and download issues so the software remains usable.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Duiven, Gelderland
Happy again
My lifetime Premium account had stopped. I should buy a new one.
After sending an email the company sent me a new Premium key. Happy again the same day!
User's recommendation: Trust the help of this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Humble, Texas
OLDER VERSION KEY NO LONGER VALID FOR 2016 VERSION
Man, I was on the *** of giving this company a glowing review not but a few months ago thanks to their youtube downloader program, but they've gone and messed it up! I've been using their program since June 2024 to download and hold on to youtube videos in my dedicated SSD and it worked rather well.
I had a few gripes that I can't even remember at this point because 2 months ago I got a new PC and forgot to re-download it until today. Then I found out that my previous "unlimited" key no longer works on the 2026 version of the program! I had to downgrade to an outdated 2025 version. While it does work, I have no way of knowing for how long it'll work before something changes with YouTube and breaks it.
Regardless, I think locking different versions behind separate purchases is some really greedy behavior.
Like I remember that going from the 2024 to the 2025 had no such requirement to purchase a new key but going from 2025 to 2026 does?! That's some BS. If you buy a license of this program, you're really taking a chance with the possibility that once the 2027 version inevitably comes out that your "unlimited" license purchase only buys you access to the 2026 version unless you want to shell out another payment of $30. Shame on this company!!!
Also, don't bother with the free version.
Contrary to them insisting they are the #1 free downloaded software suite, this is not a winrar-like program. It absolutely sucks when not paid for. It limits you to one video a day where it massively and artificially lowers the download speed and they even go a step further by putting a massive watermark in the middle of any video you download this way. Perhaps such a horrible demo as this one should have been seen as an early red flag, but it's too late now.
Find a different software for your video downloading needs please. The company behind this one is showing that it's really just after extracting as much money from you as possible.
Preferred solution: I would like my previous "unlimited" key to work on the newest version of the program
User's recommendation: Go elsewhere for your video downloading needs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Louis, Missouri
Impressed
I've been using DVDVideoSoft's software for many years - particularly to download YouTube videos. Every time Google comes up with a way to block downloads DVDVideoSoft's programmers figure out a way to get around it.
I'm impressed with them. I would certainly recommend using and supporting this extraordinary company.
- Always helpful when there are problems
- None they are always there to help
Preferred solution: Acknowledgment of how good they are!
User's recommendation: Don't hesitate to use this software, and if you have problems tell them and give them a chance to address them.
We’re grateful for your kind words and happy to know DVDVideoSoft programs met your expectations.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
Great customer service
I, like many DVDVideoSoft users, suffer fairly regular software glitches even though the software suite is great. Sometimes I've lost my key, and customer support always gets back to me promptly.
On this occasion, I couldn't get the installation to work on my laptop; there were two problems. I reached out to support, and they provided solutions to both within 24 hours.
One of the problems was not even really a VideoSoft issue; it was a Windows framework setting that needed to be set correctly. Great support...really appreciated.
- Great software suite
- Sometimes glichy
Preferred solution: They gave my solutions
User's recommendation: Product is great...although sometimes glichy...support is great never glichy...;0)...
Thank you for your kind words! Your positive feedback is a great encouragement to our team.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFeedback on quick help from DVDVideoSoft
Lately, i've encountered an issue with the main feature of DVDVIDEOSOFT about youtube downloads; hitherto I was gleaning for basic answers on their website but as I was spurred to send a ticket to the team, they quickly answered (thanks to Vicky), the week-end went by and this morning, the software had already an update with automatic installation. Great support again from the technicians, no mishap at all, simple & efficient, thanks .
- None so far
Preferred solution: Nothing in particular but the same quality into their efficiency
User's recommendation: Be ponctual & accurate in your request
We’re glad our support team met your expectations. Thanks for your trust and kind review!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Perth, Western Australia
Impress with 'after-sale" support services
I purchased the software nearly 2 years ago. The support team guided me through the installation process.
I recently updated to the newer version 2026, and it wiped out the old version. Fortunately, the team still recognized my activation code and reinstated it.
The point I'd like to make here is that the team responds very quickly to my query and always ensures customer satisfaction with the solution. My suggestion for DVDVideoSoft is to update the Help or Troubleshooting page to help users.
User's recommendation: A good & handy piece of software to have; also provide outstanding supports even after almost 2 years of purchase.
We’re so grateful for your 5-star review and happy to know you’re pleased with our service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kitchener, Ontario
I've always had great experience with customer service, as my issues were resolved quickly.
Just dealing with certain updates due to YouTubes changes that have me locked out on downloads after I get an update. Understanding that it's not DVDVideoSoft's fault, but it would help if our code keys are added &/or updated when YouTube changes are made.
I find that this may help for customers like myself to avoid being blocked from our unlimited access when reloading the key code.
Overall, I've always had a great experience with your software & customer service... keep up the good work!
User's recommendation: It pays to be patient & to communicate clearly with customer service.
Thanks for your kind words! We’re committed to keeping our software reliable and easy to use.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kilkenny, County Kilkenny
App isn't that reliable but great when it works
Forget the one of purchase tag line. The 'new version' comes out about every 2 years and you have to pay about $40 for the upgrade.
I do like this app and its very useful but often gets outsmarted by YouTube and it can take weeks before the tech team work their way round the latest hitch. So I would recommend it on the whole just don't expect to be ultra reliable
- Great when it works
- Expect periods that app is not working
Preferred solution: Just a more reliable app that works consistently
User's recommendation: Know the pit falls
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vancouver, British Columbia
Exceptional Service
I have been their customer for over 10 years now, and in these 10 years, I have contacted them twice for troubleshooting, and they were nothing but exceptional service. They have gone above and beyond to help resolve my issue. I will highly recommend them over others.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Needham, Massachusetts
Anytime I had a problem with my program, the DVD team is always quick to respond and without fail has always resolved my issues and continue to stand behind their product
At times, the program did not download or just simply needed to be updated. If the DL speed was slow, they would adjust things at their end to resolve my issues. I use the YouTube to MP3 converter program, and it is very simple to navigate.
- Great product great service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rosenheim, Bavaria
Perfect service
If there is any problem, they do their best to solve it. And they are very friendly, personal, and fast. This is a perfect service.
Preferred solution: Apology
User's recommendation: you can buy all products without problem and a vey good service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stockport, Stockport
Support the Support Team
Following a recent software update I couldn't access my Application as it was marked inactive version
I have premium membership and advised the support team of the problem. I received an immediate response that the team would look into the problem and within a couple I was provided with a new Activation Key
The Application has since worked fine
User's recommendation: DVD video don't just sell you a product they support you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sao Jose Dos Campos, Sao Paulo
It stopped, then they fixed it!
The software is really good.
However, changes in YouTube's rules (which DVDvideosoft can't control) may break the connection.
But the team worked really fast and sent clear instructions on how to recover from it.
Thanks!
- Software is good and support is good
Preferred solution: I just got the answers I needed. Everything is in place.
User's recommendation: You should have this software!
Thank you for sharing your positive experience! We’re glad the software serves you well.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ghent, East Flanders
Problems with update Youtube to MP3 converter
When upgrading the software, my purchased license was no longer valid. After contacting the helpdesk, this problem was resolved immediately.
User's recommendation: Great range of software and excellent service in solving any problems
We're glad you had a positive experience with our company. Your 5-star review motivates us to keep pushing forward.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Riverside, California
Review
Found out the program needed updating and found out my subscription was expired. Customer service helped fix the issue and was professional.
- Does what is advertised
- Bit slow and you need patience
Preferred solution: Nothing - problem was fixed.
User's recommendation: Fair response time and professional.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rishon Letsiyyon, Central District
I got help from the technical suport
I couldn't download from YouTube, and I asked them for help, and they answered me so fast and so professionally.
- Software allows you to download from youtube
- Not every clip you can download
Preferred solution: Nothing, i just public a criticism.
User's recommendation: Dvd video soft
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