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This week the number of DVDVideoSoft customer service requests is much higher than usual.
DVDVideoSoft

DVDVideoSoft

www.dvdvideosoft.com
What is your customer experience with DVDVideoSoft?

DVDVideoSoft Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

DVDVideoSoft has a 4.2 star rating from 190 reviews with ~74% positive and 22% unfavorable; customers value Privacy and Data Security, product variety, and low price, and many request delivery of goods when issues arise.

Key Takeaways for Future Customers

  • DVDVideoSoft reviews highlight responsive customer service that often reactivates premium keys after updates.
  • Membership and subscription glitches occur after updates but are usually resolved via email support.

Negative Feedback / Risk Areas

  • Recurring activation and update problems lead to DVDVideoSoft customer complaints about lost premium access.
  • Occasional billing or duplicate payment issues and refund requests have been reported.
  • Some users cite poor contactibility and customer relations before resolution.

Positive Feedback

Many praise quick, helpful support, reliable YouTube download features, and long-term value; users report issues are fixed promptly and support is professional.

View full overview ›

Media from reviews

DVDVideoSoft - I never have found similar good program like this
DVDVideoSoft - A decade of use, satisfied !DVDVideoSoft - Download 2024 I keep get parsing.(10003)DVDVideoSoft - Can't downloadDVDVideoSoft - Prélèvement de deux mensualités de 33.60DVDVideoSoft - Appalling customer services and companyDVDVideoSoft - Stop service after you upgrade to 2024!
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Lamanda Pog

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Princeton, West Virginia

Wonderful response from company

I could not download and nothing I did worked. Contact the company and they quickly send a recommendation and complete instructions about what to do and that solved all my issues.

User's recommendation: Great software, buy the premium license for sure.

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Resolved
landoftara

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Short Hills, New Jersey

Resolved: Recently had some support help

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Updated by user Feb 26, 2026

Resolved immediately through email.

Original review Feb 26, 2026

This was resolved immediately. Customer service is great with responding to inquiries in a timely manner as well as fixing the issues! Great company!!

Pros:
  • Immediate customer support
  • Frequent updates to their software
  • Very friendly
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Reese H Bsx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Humble, Texas

OLDER VERSION KEY NO LONGER VALID FOR 2016 VERSION

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AI Highlights
  • - 2026 requires a new license; unlimited keys no longer work.
  • - Free version limits one video per day and adds a watermark.

Man, I was on the *** of giving this company a glowing review not but a few months ago thanks to their youtube downloader program, but they've gone and messed it up! I've been using their program since June 2024 to download and hold on to youtube videos in my dedicated SSD and it worked rather well.

I had a few gripes that I can't even remember at this point because 2 months ago I got a new PC and forgot to re-download it until today. Then I found out that my previous "unlimited" key no longer works on the 2026 version of the program! I had to downgrade to an outdated 2025 version. While it does work, I have no way of knowing for how long it'll work before something changes with YouTube and breaks it.

Regardless, I think locking different versions behind separate purchases is some really greedy behavior.

Like I remember that going from the 2024 to the 2025 had no such requirement to purchase a new key but going from 2025 to 2026 does?! That's some BS. If you buy a license of this program, you're really taking a chance with the possibility that once the 2027 version inevitably comes out that your "unlimited" license purchase only buys you access to the 2026 version unless you want to shell out another payment of $30. Shame on this company!!!

Also, don't bother with the free version.

Contrary to them insisting they are the #1 free downloaded software suite, this is not a winrar-like program. It absolutely sucks when not paid for. It limits you to one video a day where it massively and artificially lowers the download speed and they even go a step further by putting a massive watermark in the middle of any video you download this way. Perhaps such a horrible demo as this one should have been seen as an early red flag, but it's too late now.

Find a different software for your video downloading needs please. The company behind this one is showing that it's really just after extracting as much money from you as possible.

Preferred solution: I would like my previous "unlimited" key to work on the newest version of the program

User's recommendation: Go elsewhere for your video downloading needs

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1 comment
Support T Mti

Thank you very much for your review. Feedback is very important to us, it helps us improve.

We are sorry that you encountered this situation.

Have you contacted support? You can always contact support at help@***.com They will find a suitable solution for you.

Resolved
Kaison Jln

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sylvania, Ohio

Resolved: Sent in a complaint about not being able to download. Within a few days they responded with a fix. Thank you DVDsoft.

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AI Highlights
  • - I had a download error, tried a new version, tech support fixed it, and the software is great.
  • - I lost premium codes and had to repurchase them.

I kept getting a download error, so I downloaded a new version. Then I didn't get the error, but still couldn't download.

I sent the info to tech support and they solved the problem; all good.

The only downside was that I lost my premium codes and had to purchase it again (no biggie). Great software.

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1 comment
Support T Mti

We’re grateful for your review and happy to know you’re pleased with our service.

Ron B Kvm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Moorhead, Minnesota

Had some issues with updating the Free Studio Premium suite

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AI Highlights
  • - Some Free Studio apps stopped; updates except picture conversion app, now unsupported.
  • - Video editor cuts off by 5-8 seconds; seek within 1 seconds.

A couple of the individual apps stopped working properly. I inquired is there were any updates.

Long story short, it took a bit to accomplish it, but I eventually got all the Free Studio apps updated except for the picture conversion app which for some reason is no longer supported. I still have some files that don't work well with the suite but it is manageable issue.

I have used the suite for over a decade & the apps are quite simple to learn & generally work as advertised. The exception to this is the video editor.

It is not very accurate on the cut placements (+- 5-8 seconds) but I have learned to work around that. I would prefer that the cut is exactly where I placed it or no more than than +- 1 second off but so far that is not the case as of yet.

Outside of that caveat, the Free Studio is a great value.

Pros:
  • Good simple to learn apps
Cons:
  • Inaccurate cut placements on the video app

Preferred solution: A more accurate video editor app.

User's recommendation: Good support & easy to use apps

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Resolved
shimon s Ahk

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Verified Reviewer
| map-marker Rishon Letsiyyon, Central District

Resolved: I got help from the technical suport

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I couldn't download from YouTube, and I asked them for help, and they answered me so fast and so professionally.

Pros:
  • Software allows you to download from youtube
Cons:
  • Not every clip you can download

Preferred solution: Nothing, i just public a criticism.

User's recommendation: Dvd video soft

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1 comment
Support T Mti

Thanks for your kind words! We’re committed to keeping our software reliable.

Karen K Ogq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Calgary, Alberta

Issues Arise But Always Fixed With Minimal Interruption

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AI Highlights
  • - I have used their programs for years.
  • - Updates cause glitches; within a few days, support responds with fixes and I recommend the programs.

I have been using their programs for several years now; however, lately it seems when there is an update, it seems to cause a glitch and the programs don't work. I have never had an issue contacting support and sending as much information as I can about the issue.

Within a few days, they get back to me and the solution they come up with has always worked to resolve whatever the issue was (the errors I have encountered are always different each time). I highly recommend their programs and am very happy with the service I have received, as well as any instructions they send in their responses.

I hope they keep up the great work! Thanks DVD VideoSoft!!!

Pros:
  • Great customer service solid programs for the most part
Cons:
  • Occasional error messages after updates but always get resolved

Preferred solution: Error messages always get resolved.

User's recommendation: Their customer service is outstanding when occasional issues arise but I have had great service from them for many years now.

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1 comment
Support T Mti

Your feedback made our day! We’re so glad you had a wonderful experience with the customer support.

Steve N Nhv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Toronto, Ontario

Gave me a new activation code

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AI Highlights
  • - I bought a single computer license for Free YouTube Download.
  • - They allowed activation on my new computer; this is the new version.

So I purchased the program Free YouTube Download from them. They have a single computer license and multiple computer licenses; I bought the one computer license.

After my purchase, I had to get a new computer as my old one stopped working. I asked them to give me use of the program on the new computer because I had just bought the program.

They were very kind and allowed me to activate the program on my new computer. I have to say that this is the new version of that program, and I used the old one for many years.

Pros:
  • Product does what it is supposed to

Preferred solution: They gave me a new activation code

User's recommendation: Try their products they work for me

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Brian T Ezd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chico, California

Very quick customer service resolve

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Had an issue with an older premium key; it wasn't working on my old Win 7 computer. Customer service was able to resolve this the very next morning. Thank you, Vicky Po (goddess).

Pros:
  • Great products and awesome support
Cons:
  • No cons

Preferred solution: Already resolved

User's recommendation: Great products for fair value prices, a good deal, and good customer service.

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Patrik K Suu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rotterdam, South Holland

Great satisfaction

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AI Highlights
  • - Product key was not valid and a new version was required.
  • - Support via email fixed it in about 2 minutes.
  • - It then worked with the old key.

In the update, I received a notification that my product key is not valid and I have to buy a new version. I contacted support via email, and they really solved the problem within 2 minutes.

Everything worked after that, even with my old product key.

I am very pleasantly surprised at how quickly the support responded and solved the problem... super.

Pros:
  • Good price
  • Always works well

User's recommendation: Stay as great as you are at the moment.

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1 comment
Support T Mti

Thank you for your enthusiastic review! We’re so glad you had a wonderful experience with the customer support.

Valentin F Vlc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Voorburg, South Holland

Double and wrong payment

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AI Highlights
  • - No new subscriptions for 2026, including this and mistaken one.
  • - 2025-subscription FB5C0-8DDCD-58D76-030**-**E1A; permanent; refund first two payments.

Actually, I didn't need any new subscriptions for 2026. Not this one, nor the other one that has been done by mistake.

FB5C0-8DE6F-BDD8B-8B89B-85816. FB5C0-8DE6F-BE9AC-CD250-****A. Because I already had a 2025 subscription, FB5C0-8DDCD-58D76-030**-**E1A.

Only I knew how to find the key to activate it because this is also a permanent subscription that is also valid forever. For this reason, please return the first two payments that were made by mistake.

Loss:
$42
Pros:
  • Always up to date
Cons:
  • None so far

Preferred solution: Full refund

User's recommendation: Efficient and fast

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1 comment
Support T Mti

We're sorry to hear about the problem. Please feel free to contact our support team at help@***.com if you need further assistance. We're always here to help!

Andras P Kgj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Manchester, England

Good support via e-mail.

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They helped me sort out my problem with the app.

I bought the unlimited access but after the update it did not work properly so they sent me a new key.

Now all good.

Pros:
  • N a
Cons:
  • N a

Preferred solution: Nothing.

View full review
Amoni Nkg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Levittown, New York

DVDVideoSoft

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AI Highlights
  • - DVDVideoSoft is excellent.
  • - It is valuable and available.
  • - Occasional glitches occur, but staff responds quickly and resolves.

DVDVideoSoft is an excellent product and service. It is incredibly valuable to me and I greatly appreciate its availability.

There are occasional glitches that occur, but the staff responds right away and a solution is always found. I highly recommend DVDVideoSoft.

Preferred solution: Nothing

User's recommendation: I highly recommend DVDVideoSoft!

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Soumitra L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Leandro, California

Issue resolution

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AI Highlights
  • - Long-time user praises issue notifications, status updates, and resolutions.
  • - Login to create service tickets and receive email updates.

I have been using DVDVideosoft for a long time now, and greatly appreciate the support that they provide - both in terms of issue notification, status updates and problem resolution. Ability to login and create service ticket helps a lot, and regular ticket status updates via email.

Excellent work! Keep it up!

User's recommendation: Definitely recommended!

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Hattie Ezz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Berchtesgaden, Bavaria

Good product

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Hi,

Youtube downloader is a nice product of Dvd Videosoft.

The support of the team is very good... and fast

User's recommendation: U Can buy it

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Casimer Eao

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Athens, Attica

Sharing my positive experience with their customer service.

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AI Highlights
  • - Vicky handled the issue with care and professionalism.
  • - The issue was fixed fast and I was very satisfied.
  • - Thanks for the great support.

I reached out to DVDVideoSoft with a problem and Vicky handled it with real care and professionalism. The issue was fixed fast and the whole experience left me very satisfied. Thank you for the great support!

User's recommendation: Don’t hesitate to contact their support — they are fast and helpful.

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