DVDVideoSoft
DVDVideoSoft Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DVDVideoSoft has a 4.2 star rating from 208 reviews; most customers praise reliable YouTube download and conversion tools and responsive technical support.
Key Takeaways for Future Customers
- Read DVDVideoSoft reviews for real-user experiences about activation, membership, and software updates.
- Expect fast email customer service that often restores premium keys or fixes download errors.
Negative Feedback / Risk Areas
- Recurring complaints about activation loss after updates and membership or subscription access issues.
- Some users reported billing or double payment problems and frustration contacting support for refunds.
Positive Feedback
Support is frequently described as quick, helpful, and persistent; the low-price software reliably downloads and converts YouTube content for long-term users.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DVDVideoSoft has a 4.2 star rating from 208 reviews; most customers praise reliable YouTube download and conversion tools and responsive technical support.
Key Takeaways for Future Customers
- Read DVDVideoSoft reviews for real-user experiences about activation, membership, and software updates.
- Expect fast email customer service that often restores premium keys or fixes download errors.
Negative Feedback / Risk Areas
- Recurring complaints about activation loss after updates and membership or subscription access issues.
- Some users reported billing or double payment problems and frustration contacting support for refunds.
Positive Feedback
Support is frequently described as quick, helpful, and persistent; the low-price software reliably downloads and converts YouTube content for long-term users.
Media from reviews
Munich, Bavaria
Positive Erfahrungen
- - DVDVideoSoft is trustworthy with good email support.
- - They help until it works.
- - I've used them again for YouTube-to-MP3 after Windows 7 expired.
Ich habe erneut bei DVDVideoSoft bestellt. Dieser Anbieter ist vertrauenswürdig und bieten einen guten schriftlichen Support per Mail.
Es wird so lange geholfen bis es klappt. Ich habe schon zum zweiten Mal diesen Anbieter bzw. das Programm gewählt um Musik von Youtube in mp3 zu konvertieren, nach dem nach mehreren Jahren die alte Version für Windows 7 ablief.
Immer gerne wieder. Vielen Dank !
User's recommendation: Vertrauenswürdig, guter schriftlicher Support auf Englisch, Freundlich
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portland, Oregon
Some how my permanent license was not valid with new version
My license stopped working even though they told me that it would never expire. So I got the message as attached.
- Good tech support by a person named vicky
- This should not have happened in the first place
Preferred solution: Continue to support non expiring licenses and keep their promise for future releases
User's recommendation: Their tech support did get it resolved. Now they have another version that works but not sure it that will happen again. I am hoping that they will continue to honor the non-spiring license they sold to me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Moorhead, Minnesota
Resolved: Had some issues with updating the Free Studio Premium suite
- - Some Free Studio apps stopped; updates except picture conversion app, now unsupported.
- - Video editor cuts off by 5-8 seconds; seek within 1 seconds.
They helped me to update the apps. Their tech support isn't too bad but things take a bit to work through.
Long story short, it took a bit to accomplish it, but I eventually got all the Free Studio apps updated except for the picture conversion app which for some reason is no longer supported. I still have some files that don't work well with the suite but it is manageable issue.
I have used the suite for over a decade & the apps are quite simple to learn & generally work as advertised. The exception to this is the video editor.
It is not very accurate on the cut placements (+- 5-8 seconds) but I have learned to work around that. I would prefer that the cut is exactly where I placed it or no more than than +- 1 second off but so far that is not the case as of yet.
Outside of that caveat, the Free Studio is a great value.
- Good simple to learn apps
- Inaccurate cut placements on the video app
Preferred solution: A more accurate video editor app.
User's recommendation: Good support & easy to use apps
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Valladolid, Valladolid
Resolved: No funcionaba la aplicación de youtube.
- - I contacted support for a program issue and received uninstall/reinstall steps.
- - Now it works.
- - Support was prompt and followed up by email.
Company fixed the issue and I have been provided with product replacement.
Acudí al servicio de soporte por un problema con el programa. Me dieron toda la ruta para desinstalar e instalar de nuevo el programa.
Y ahora funciona. La atención fue inmediata con seguimiento por correo.
Gracias equipo.
- Es un programa muy completo
User's recommendation: Contactar con soporte.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Short Hills, New Jersey
Resolved: Recently had some support help
Resolved immediately through email.
This was resolved immediately. Customer service is great with responding to inquiries in a timely manner as well as fixing the issues! Great company!!
- Immediate customer support
- Very friendly
- Frequent updates to their software
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Adelaide, South Australia
Resolved: Great technical support
Issue resolved successfully. Thanks for the continued excellent support and very quick response times!
- Great technical support
- None as yet
User's recommendation: Recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Humble, Texas
OLDER VERSION KEY NO LONGER VALID FOR 2016 VERSION
- - 2026 requires a new license; unlimited keys no longer work.
- - Free version limits one video per day and adds a watermark.
Man, I was on the *** of giving this company a glowing review not but a few months ago thanks to their youtube downloader program, but they've gone and messed it up! I've been using their program since June 2024 to download and hold on to youtube videos in my dedicated SSD and it worked rather well.
I had a few gripes that I can't even remember at this point because 2 months ago I got a new PC and forgot to re-download it until today. Then I found out that my previous "unlimited" key no longer works on the 2026 version of the program! I had to downgrade to an outdated 2025 version. While it does work, I have no way of knowing for how long it'll work before something changes with YouTube and breaks it.
Regardless, I think locking different versions behind separate purchases is some really greedy behavior.
Like I remember that going from the 2024 to the 2025 had no such requirement to purchase a new key but going from 2025 to 2026 does?! That's some BS. If you buy a license of this program, you're really taking a chance with the possibility that once the 2027 version inevitably comes out that your "unlimited" license purchase only buys you access to the 2026 version unless you want to shell out another payment of $30. Shame on this company!!!
Also, don't bother with the free version.
Contrary to them insisting they are the #1 free downloaded software suite, this is not a winrar-like program. It absolutely sucks when not paid for. It limits you to one video a day where it massively and artificially lowers the download speed and they even go a step further by putting a massive watermark in the middle of any video you download this way. Perhaps such a horrible demo as this one should have been seen as an early red flag, but it's too late now.
Find a different software for your video downloading needs please. The company behind this one is showing that it's really just after extracting as much money from you as possible.
Preferred solution: I would like my previous "unlimited" key to work on the newest version of the program
User's recommendation: Go elsewhere for your video downloading needs
Thank you very much for your review. Feedback is very important to us, it helps us improve.
We are sorry that you encountered this situation.
Have you contacted support? You can always contact support at help@***.com They will find a suitable solution for you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sylvania, Ohio
Resolved: Sent in a complaint about not being able to download. Within a few days they responded with a fix. Thank you DVDsoft.
- - I had a download error, tried a new version, tech support fixed it, and the software is great.
- - I lost premium codes and had to repurchase them.
I kept getting a download error, so I downloaded a new version. Then I didn't get the error, but still couldn't download.
I sent the info to tech support and they solved the problem; all good.
The only downside was that I lost my premium codes and had to purchase it again (no biggie). Great software.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vienna, Vienna
Satisfied everytime I use it
Since over 10 years, I've been using this collection of tools - Free Studio - with the premium key, and I'm happy that I upgraded a long time ago. So many helpful small apps in one big package.
I often use the Screen Recorder, Audio Converters, and YouTube to MP3.
It's very easy and just perfect for me! Thanks and kind greetings, Thomas
User's recommendation: My recommendation is: Take the Premium!
Your positive feedback is a big encouragement to our team. Thank you for taking the time!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rishon Letsiyyon, Central District
Resolved: I got help from the technical suport
I couldn't download from YouTube, and I asked them for help, and they answered me so fast and so professionally.
- Software allows you to download from youtube
- Not every clip you can download
Preferred solution: Nothing, i just public a criticism.
User's recommendation: Dvd video soft
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wetzlar, Hesse
Resolved: Great Support
The issue with the non-working unlimited premium keys is annoying, but the support is excellent and reactivated the key every time. Because the YouTube to MP3 converter usually works perfectly, I'm still giving it 5 stars.
User's recommendation: If you have any problems, contact support; they will help you.
Thank you for choosing us. Your feedback sets the standard for excellence in everything we do.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Holon, Tel Aviv
There were glitches
I want to briefly tell you about an experience I had with Digital Wave. I have been registered with them for a long time and every time something happens and I contact them, I am sure that the next day there will be an answer that will satisfy me. Thank you very much for everything.
Preferred solution: nothing
We truly appreciate your support and are happy you’re enjoying the DVDVideoSoft programs.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Leiderdorp, South Holland
It was asked by the company. They activated rather fast an 'everlasting' piece of software which I use a lot.
When I downloaded a 2026 version of DVDVideoSoft software that I had already been using for a long time, I couldn't activate it with the activation key I had. It took me 2 emails to the help desk, and it was fixed!
User's recommendation: Use/buy DVDSoft. No regrets!
Your feedback means a lot to us! Thanks for letting us know you had a great experience.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chico, California
Very quick customer service resolve
Had an issue with an older premium key; it wasn't working on my old Win 7 computer. Customer service was able to resolve this the very next morning. Thank you, Vicky Po (goddess).
- Great products and awesome support
- No cons
Preferred solution: Already resolved
User's recommendation: Great products for fair value prices, a good deal, and good customer service.
We’re so grateful for your 5-star review and happy to know you’re pleased with our service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
Gave me a new activation code
- - I bought a single computer license for Free YouTube Download.
- - They allowed activation on my new computer; this is the new version.
So I purchased the program Free YouTube Download from them. They have a single computer license and multiple computer licenses; I bought the one computer license.
After my purchase, I had to get a new computer as my old one stopped working. I asked them to give me use of the program on the new computer because I had just bought the program.
They were very kind and allowed me to activate the program on my new computer. I have to say that this is the new version of that program, and I used the old one for many years.
- Product does what it is supposed to
Preferred solution: They gave me a new activation code
User's recommendation: Try their products they work for me
Thank you for your feedback! We are flattered that you are satisfied with our services.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Calgary, Alberta
Issues Arise But Always Fixed With Minimal Interruption
- - I have used their programs for years.
- - Updates cause glitches; within a few days, support responds with fixes and I recommend the programs.
I have been using their programs for several years now; however, lately it seems when there is an update, it seems to cause a glitch and the programs don't work. I have never had an issue contacting support and sending as much information as I can about the issue.
Within a few days, they get back to me and the solution they come up with has always worked to resolve whatever the issue was (the errors I have encountered are always different each time). I highly recommend their programs and am very happy with the service I have received, as well as any instructions they send in their responses.
I hope they keep up the great work! Thanks DVD VideoSoft!!!
- Great customer service solid programs for the most part
- Occasional error messages after updates but always get resolved
Preferred solution: Error messages always get resolved.
User's recommendation: Their customer service is outstanding when occasional issues arise but I have had great service from them for many years now.
Your feedback made our day! We’re so glad you had a wonderful experience with the customer support.
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