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DVDVideoSoft

DVDVideoSoft

www.dvdvideosoft.com
What is your customer experience with DVDVideoSoft?

DVDVideoSoft Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

DVDVideoSoft has a 4.2 star rating from 214 reviews and overall sentiment is mostly satisfied; many users praise fast, helpful technical support and reliable apps.

Key Takeaways for Future Customers

  • DVDVideoSoft reviews highlight strong tech support that resolves activation and download problems.
  • Price level is low and product diversity is valued, including YouTube to MP3 tools and premium features.
  • Expect follow-up via email for membership or activation issues.

Negative Feedback / Risk Areas

  • Recurring customer complaints about activation, license resets, and loss of membership after updates.
  • Some reviewers report poor customer relations or slow responses on complex cases.
  • Be aware of subscription or license compatibility when updating OS or software.

Positive Feedback

Many users report prompt resolutions, reliable downloads after fixes, and overall satisfaction with product and support.

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Media from reviews

DVDVideoSoft - Some how my permanent license was not valid with new version
DVDVideoSoft - I never have found similar good program like thisDVDVideoSoft - A decade of use, satisfied !DVDVideoSoft - Download 2024 I keep get parsing.(10003)DVDVideoSoft - Can't downloadDVDVideoSoft - Prélèvement de deux mensualités de 33.60DVDVideoSoft - Appalling customer services and company
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Latriece Tsj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kloten, Zurich

Download issues

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Absolutely amazing support and software! I had download errors for days and thought I broke something, but after following the instructions everything works PERFECTLY again. Downloads are fast and smooth honestly one of the best tools on my PC!

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1 comment
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Thank you for your feedback! We are flattered that you are satisfied with our services.

Neal U Omz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Portland, Oregon

Some how my permanent license was not valid with new version

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DVDVideoSoft - Some how my permanent license was not valid with new version

My license stopped working even though they told me that it would never expire. So I got the message as attached.

Pros:
  • Good tech support by a person named vicky
Cons:
  • This should not have happened in the first place

Preferred solution: Continue to support non expiring licenses and keep their promise for future releases

User's recommendation: Their tech support did get it resolved. Now they have another version that works but not sure it that will happen again. I am hoping that they will continue to honor the non-spiring license they sold to me

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1 comment
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Many thanks. We’ll keep working to make the experience even better.

Resolved
Ron B Kvm

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Verified Reviewer
| map-marker Moorhead, Minnesota

Resolved: Had some issues with updating the Free Studio Premium suite

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AI Highlights
  • - Some Free Studio apps stopped; updates except picture conversion app, now unsupported.
  • - Video editor cuts off by 5-8 seconds; seek within 1 seconds.
Updated by user Mar 18, 2026

They helped me to update the apps. Their tech support isn't too bad but things take a bit to work through.

Original review Mar 03, 2026
A couple of the individual apps stopped working properly. I inquired is there were any updates.

Long story short, it took a bit to accomplish it, but I eventually got all the Free Studio apps updated except for the picture conversion app which for some reason is no longer supported. I still have some files that don't work well with the suite but it is manageable issue.
I have used the suite for over a decade & the apps are quite simple to learn & generally work as advertised. The exception to this is the video editor.

It is not very accurate on the cut placements (+- 5-8 seconds) but I have learned to work around that. I would prefer that the cut is exactly where I placed it or no more than than +- 1 second off but so far that is not the case as of yet.
Outside of that caveat, the Free Studio is a great value.
Pros:
  • Good simple to learn apps
Cons:
  • Inaccurate cut placements on the video app

Preferred solution: A more accurate video editor app.

User's recommendation: Good support & easy to use apps

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1 comment
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We’re grateful for your support. Your feedback helps us improve!

Resolved
LEONOR D Zbx

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Verified Reviewer
| map-marker Valladolid, Valladolid

Resolved: No funcionaba la aplicación de youtube.

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AI Highlights
  • - I contacted support for a program issue and received uninstall/reinstall steps.
  • - Now it works.
  • - Support was prompt and followed up by email.
Updated by user Apr 10, 2026

Company fixed the issue and I have been provided with product replacement.

Original review Apr 10, 2026

Acudí al servicio de soporte por un problema con el programa. Me dieron toda la ruta para desinstalar e instalar de nuevo el programa.

Y ahora funciona. La atención fue inmediata con seguimiento por correo.

Gracias equipo.

Pros:
  • Es un programa muy completo

User's recommendation: Contactar con soporte.

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1 comment
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Many thanks for your review. We’ll keep working to make the experience better.

Estrellita Mox

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Verified Reviewer

LIFETIME PREMIUM MEMBER- YET CANT DOWNLOAD & STAFF WONT FIX IT

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AI Highlights
  • - I was a premium life member with years of issue-free use until 2025.
  • - Since 2025, updates cause crashes, won't open or download, and no artwork.

Premium life member. Had no issues with downloading songs from YT and no issues with the application for FIVE years since 2020.

Until 2025 when they CONSTANTLY updated, for worse. Constant crashes, won't open, won't download and NOW they made it that there's no picture with your downloaded songs and it's a separate file! Talk about stupid. Had to email them OVER A DOZEN TIMES.

Fed up with this You Tube to MP3 converter. VERY DISAPPOINTED and FRUSTRATED. Staff won't answer specific questions and never explain anything- just repeat the same instructions.

All they do is give the exact same advice each time and don't care that the "Unactivated version" gets downloaded each time- WHEN IM A "LIFETIME PAID PREMIUM MEMBER." I've constantly had to email them back and forth.

STILL CANT DOWNLOAD SONGS AFTER MORE THAN 6 MONTHS! It's now May 2026!

I want to attach screenshots of their unhelpful, dismissive responses to my dozens of emails.

Loss:
$30
Cons:
  • Impossible to use now
  • Constant app glitches and unstable updates

User's recommendation: AVOID

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1 comment
Support T Mti

We're very sorry to hear about your issue. Please provide us with your email address so we can look into it. Email us at help@***.com, and we'll do everything we can to resolve the problem.

Resolved
landoftara

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Verified Reviewer
| map-marker Short Hills, New Jersey

Resolved: Recently had some support help

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Updated by user Feb 26, 2026

Resolved immediately through email.

Original review Feb 26, 2026

This was resolved immediately. Customer service is great with responding to inquiries in a timely manner as well as fixing the issues! Great company!!

Pros:
  • Frequent updates to their software
  • Immediate customer support
  • Very friendly
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1 comment
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We're grateful for your insights.Thank you for your feedback!

Resolved
King T Uiq

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Verified Reviewer
| map-marker Adelaide, South Australia

Resolved: Great technical support

Issue resolved successfully. Thanks for the continued excellent support and very quick response times!

Pros:
  • Great technical support
Cons:
  • None as yet

User's recommendation: Recommend

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1 comment
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Many thanks for your feedback. We’ll keep working to make the experience even better.

Dean R Ppn

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Verified Reviewer
| map-marker Revere, Massachusetts

Responsive Tech Support ... App Easy to Use

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Overall, my experience with the app and the company has been excellent. The app is super easy to use and the tech support has always been quick to resolve any issues I've encountered which are almost always after updates.

A quick email to tech support and the issue gets fixed quickly. I'm extremely pleased with both the product and support.

User's recommendation: Great product with excellent tech support behind it.

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2 comments
Support T Mti

Your review truly brightened our day! We’re so happy you’re enjoying DVDVideoSoft.

Support T Mti

Thank you for the 5 stars! We’re always here if you need further assistance.

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Reese H Bsx

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Verified Reviewer
| map-marker Humble, Texas

OLDER VERSION KEY NO LONGER VALID FOR 2016 VERSION

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AI Highlights
  • - 2026 requires a new license; unlimited keys no longer work.
  • - Free version limits one video per day and adds a watermark.

Man, I was on the *** of giving this company a glowing review not but a few months ago thanks to their youtube downloader program, but they've gone and messed it up! I've been using their program since June 2024 to download and hold on to youtube videos in my dedicated SSD and it worked rather well.

I had a few gripes that I can't even remember at this point because 2 months ago I got a new PC and forgot to re-download it until today. Then I found out that my previous "unlimited" key no longer works on the 2026 version of the program! I had to downgrade to an outdated 2025 version. While it does work, I have no way of knowing for how long it'll work before something changes with YouTube and breaks it.

Regardless, I think locking different versions behind separate purchases is some really greedy behavior.

Like I remember that going from the 2024 to the 2025 had no such requirement to purchase a new key but going from 2025 to 2026 does?! That's some BS. If you buy a license of this program, you're really taking a chance with the possibility that once the 2027 version inevitably comes out that your "unlimited" license purchase only buys you access to the 2026 version unless you want to shell out another payment of $30. Shame on this company!!!

Also, don't bother with the free version.

Contrary to them insisting they are the #1 free downloaded software suite, this is not a winrar-like program. It absolutely sucks when not paid for. It limits you to one video a day where it massively and artificially lowers the download speed and they even go a step further by putting a massive watermark in the middle of any video you download this way. Perhaps such a horrible demo as this one should have been seen as an early red flag, but it's too late now.

Find a different software for your video downloading needs please. The company behind this one is showing that it's really just after extracting as much money from you as possible.

Preferred solution: I would like my previous "unlimited" key to work on the newest version of the program

User's recommendation: Go elsewhere for your video downloading needs

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1 comment
Support T Mti

Thank you very much for your review. Feedback is very important to us, it helps us improve.

We are sorry that you encountered this situation.

Have you contacted support? You can always contact support at help@***.com They will find a suitable solution for you.

Huberty A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Wavre, Walloon Brabant Province

Aide rapide

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Ayant un abonnement Premium,je ne parvenais plus à télécharger.Un simple mail et tout a été résolu.Merci à eux pour leur professionalisme!

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1 comment
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Nous vous remercions pour votre excellent retour et pour le temps que vous avez consacré à partager votre expérience. Si vous avez besoin de notre aide, n'hésitez pas à nous contacter !

Bashar B Hpu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Wakefield, Wakefield

License code wasn't working

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I have changed my laptop and the code wasn't working becuase I used it on my old laptop. I asked for help by email and DVD support team solve it with 5min, one of the best and fastest services online.

Many thanks

Bash

User's recommendation: High recommendation

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1 comment
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Your positive feedback is a big encouragement to our team. Thank you for taking the time!

Hanh Gad

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Vancouver, British Columbia

In need of an old app dvd to video

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thank you for the kwik resp.But not the web browser . FREEVIDEOTODVD .

PRETTY PLEASE . I never have probs with it . Its the one Ive come to rely on.

It always works for me. Help!

Preferred solution: Deliver product or service ordered

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1 comment
Support T Mti

We're glad you had a positive experience with our company. Your 5-star review motivates us to keep pushing forward.

Resolved
Kaison Jln

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sylvania, Ohio

Resolved: Sent in a complaint about not being able to download. Within a few days they responded with a fix. Thank you DVDsoft.

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AI Highlights
  • - I had a download error, tried a new version, tech support fixed it, and the software is great.
  • - I lost premium codes and had to repurchase them.

I kept getting a download error, so I downloaded a new version. Then I didn't get the error, but still couldn't download.

I sent the info to tech support and they solved the problem; all good.

The only downside was that I lost my premium codes and had to purchase it again (no biggie). Great software.

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1 comment
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We’re grateful for your review and happy to know you’re pleased with our service.

Thomas S Iof

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Vienna, Vienna

Satisfied everytime I use it

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Since over 10 years, I've been using this collection of tools - Free Studio - with the premium key, and I'm happy that I upgraded a long time ago. So many helpful small apps in one big package.

I often use the Screen Recorder, Audio Converters, and YouTube to MP3.

It's very easy and just perfect for me! Thanks and kind greetings, Thomas

User's recommendation: My recommendation is: Take the Premium!

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1 comment
Support T Mti

Your positive feedback is a big encouragement to our team. Thank you for taking the time!

Resolved
shimon s Ahk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rishon Letsiyyon, Central District

Resolved: I got help from the technical suport

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I couldn't download from YouTube, and I asked them for help, and they answered me so fast and so professionally.

Pros:
  • Software allows you to download from youtube
Cons:
  • Not every clip you can download

Preferred solution: Nothing, i just public a criticism.

User's recommendation: Dvd video soft

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1 comment
Support T Mti

Thanks for your kind words! We’re committed to keeping our software reliable.

Resolved
Bernd S Tbf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Wetzlar, Hesse

Resolved: Great Support

The issue with the non-working unlimited premium keys is annoying, but the support is excellent and reactivated the key every time. Because the YouTube to MP3 converter usually works perfectly, I'm still giving it 5 stars.

User's recommendation: If you have any problems, contact support; they will help you.

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2 comments
Support T Mti

Thank you for choosing us. Your feedback sets the standard for excellence in everything we do.

Support T Mti

Thank you for your feedback! We are flattered that you are satisfied with our services.

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