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DVDVideoSoft

DVDVideoSoft
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www.dvdvideosoft.com
What is your customer experience with DVDVideoSoft?
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Anonymous
map-marker Paris, Paris Department

Problème de connection

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Je ne pouvais plus me connecter, la clé était désactivée alors que la commande était prévue en utilisation illimitée

User's recommendation: Rapidité et efficacité de l'équipe pour résoudre le problème

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1 comment
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Merci de votre confiance. Nous serons ravis de vous aider à nouveau si vous avez des questions.

Hanh Gad

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Vancouver, British Columbia

In need of an old app dvd to video

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thank you for the kwik resp.But not the web browser . FREEVIDEOTODVD .

PRETTY PLEASE . I never have probs with it . Its the one Ive come to rely on.

It always works for me. Help!

Preferred solution: Deliver product or service ordered

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1 comment
Support T Mti

We're glad you had a positive experience with our company. Your 5-star review motivates us to keep pushing forward.

Resolved
Kaison Jln

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Verified Reviewer
| map-marker Sylvania, Ohio

Resolved: Sent in a complaint about not being able to download. Within a few days they responded with a fix. Thank you DVDsoft.

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AI Highlights
  • - I had a download error, tried a new version, tech support fixed it, and the software is great.
  • - I lost premium codes and had to repurchase them.

I kept getting a download error, so I downloaded a new version. Then I didn't get the error, but still couldn't download.

I sent the info to tech support and they solved the problem; all good.

The only downside was that I lost my premium codes and had to purchase it again (no biggie). Great software.

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1 comment
Support T Mti

We’re grateful for your review and happy to know you’re pleased with our service.

Anonymous
map-marker Castricum, North Holland

Good program. Good helpdesk thanks to [PERSON_NAME].

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My activationkey did not work anymore with the new 2026 version.

[PERSON_NAME] solved it very quickly!

I recommend everyone to use this nice and workable tool.

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1 comment
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Your feedback is a big encouragement to our team. Thank you for taking the time!

Thomas S Iof

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Verified Reviewer
| map-marker Vienna, Vienna

Satisfied everytime I use it

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Since over 10 years, I've been using this collection of tools - Free Studio - with the premium key, and I'm happy that I upgraded a long time ago. So many helpful small apps in one big package.

I often use the Screen Recorder, Audio Converters, and YouTube to MP3.

It's very easy and just perfect for me! Thanks and kind greetings, Thomas

User's recommendation: My recommendation is: Take the Premium!

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1 comment
Support T Mti

Your positive feedback is a big encouragement to our team. Thank you for taking the time!

Resolved
shimon s Ahk

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Verified Reviewer
| map-marker Rishon Letsiyyon, Central District

Resolved: I got help from the technical suport

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I couldn't download from YouTube, and I asked them for help, and they answered me so fast and so professionally.

Pros:
  • Software allows you to download from youtube
Cons:
  • Not every clip you can download

Preferred solution: Nothing, i just public a criticism.

User's recommendation: Dvd video soft

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1 comment
Support T Mti

Thanks for your kind words! We’re committed to keeping our software reliable.

Resolved
Bernd S Tbf

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Verified Reviewer
| map-marker Wetzlar, Hesse

Resolved: Great Support

The issue with the non-working unlimited premium keys is annoying, but the support is excellent and reactivated the key every time. Because the YouTube to MP3 converter usually works perfectly, I'm still giving it 5 stars.

User's recommendation: If you have any problems, contact support; they will help you.

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2 comments
Support T Mti

Thank you for choosing us. Your feedback sets the standard for excellence in everything we do.

Support T Mti

Thank you for your feedback! We are flattered that you are satisfied with our services.

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izi d

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Verified Reviewer
| map-marker Holon, Tel Aviv

There were glitches

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I want to briefly tell you about an experience I had with Digital Wave. I have been registered with them for a long time and every time something happens and I contact them, I am sure that the next day there will be an answer that will satisfy me. Thank you very much for everything.

Preferred solution: nothing

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1 comment
Support T Mti

We truly appreciate your support and are happy you’re enjoying the DVDVideoSoft programs.

Alexander H Prb

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Verified Reviewer
| map-marker Leiderdorp, South Holland

It was asked by the company. They activated rather fast an 'everlasting' piece of software which I use a lot.

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When I downloaded a 2026 version of DVDVideoSoft software that I had already been using for a long time, I couldn't activate it with the activation key I had. It took me 2 emails to the help desk, and it was fixed!

User's recommendation: Use/buy DVDSoft. No regrets!

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1 comment
Support T Mti

Your feedback means a lot to us! Thanks for letting us know you had a great experience.

Brian T Ezd

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Verified Reviewer
| map-marker Chico, California

Very quick customer service resolve

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Had an issue with an older premium key; it wasn't working on my old Win 7 computer. Customer service was able to resolve this the very next morning. Thank you, Vicky Po (goddess).

Pros:
  • Great products and awesome support
Cons:
  • No cons

Preferred solution: Already resolved

User's recommendation: Great products for fair value prices, a good deal, and good customer service.

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1 comment
Support T Mti

We’re so grateful for your 5-star review and happy to know you’re pleased with our service.

Steve N Nhv

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Verified Reviewer
| map-marker Toronto, Ontario

Gave me a new activation code

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AI Highlights
  • - I bought a single computer license for Free YouTube Download.
  • - They allowed activation on my new computer; this is the new version.

So I purchased the program Free YouTube Download from them. They have a single computer license and multiple computer licenses; I bought the one computer license.

After my purchase, I had to get a new computer as my old one stopped working. I asked them to give me use of the program on the new computer because I had just bought the program.

They were very kind and allowed me to activate the program on my new computer. I have to say that this is the new version of that program, and I used the old one for many years.

Pros:
  • Product does what it is supposed to

Preferred solution: They gave me a new activation code

User's recommendation: Try their products they work for me

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1 comment
Support T Mti

Thank you for your feedback! We are flattered that you are satisfied with our services.

Karen K Ogq

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Verified Reviewer
| map-marker Calgary, Alberta

Issues Arise But Always Fixed With Minimal Interruption

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AI Highlights
  • - I have used their programs for years.
  • - Updates cause glitches; within a few days, support responds with fixes and I recommend the programs.

I have been using their programs for several years now; however, lately it seems when there is an update, it seems to cause a glitch and the programs don't work. I have never had an issue contacting support and sending as much information as I can about the issue.

Within a few days, they get back to me and the solution they come up with has always worked to resolve whatever the issue was (the errors I have encountered are always different each time). I highly recommend their programs and am very happy with the service I have received, as well as any instructions they send in their responses.

I hope they keep up the great work! Thanks DVD VideoSoft!!!

Pros:
  • Great customer service solid programs for the most part
Cons:
  • Occasional error messages after updates but always get resolved

Preferred solution: Error messages always get resolved.

User's recommendation: Their customer service is outstanding when occasional issues arise but I have had great service from them for many years now.

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1 comment
Support T Mti

Your feedback made our day! We’re so glad you had a wonderful experience with the customer support.

Patrik K Suu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rotterdam, South Holland

Great satisfaction

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AI Highlights
  • - Product key was not valid and a new version was required.
  • - Support via email fixed it in about 2 minutes.
  • - It then worked with the old key.

In the update, I received a notification that my product key is not valid and I have to buy a new version. I contacted support via email, and they really solved the problem within 2 minutes.

Everything worked after that, even with my old product key.

I am very pleasantly surprised at how quickly the support responded and solved the problem... super.

Pros:
  • Always works well
  • Good price

User's recommendation: Stay as great as you are at the moment.

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2 comments
Support T Mti

Thank you for choosing us and for the 5-star rating. Your feedback is much appreciated!

Support T Mti

Thank you for your enthusiastic review! We’re so glad you had a wonderful experience with the customer support.

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Valentin F Vlc

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Verified Reviewer
| map-marker Voorburg, South Holland

Double and wrong payment

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AI Highlights
  • - No new subscriptions for 2026, including this and mistaken one.
  • - 2025-subscription FB5C0-8DDCD-58D76-030**-**E1A; permanent; refund first two payments.

Actually, I didn't need any new subscriptions for 2026. Not this one, nor the other one that has been done by mistake.

FB5C0-8DE6F-BDD8B-8B89B-85816. FB5C0-8DE6F-BE9AC-CD250-****A. Because I already had a 2025 subscription, FB5C0-8DDCD-58D76-030**-**E1A.

Only I knew how to find the key to activate it because this is also a permanent subscription that is also valid forever. For this reason, please return the first two payments that were made by mistake.

Loss:
$42
Pros:
  • Always up to date
Cons:
  • None so far

Preferred solution: Full refund

User's recommendation: Efficient and fast

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2 comments
Support T Mti

We are sorry to hear about your problem. If you have any questions contact our support team via help@***.com. We're always here to help.

Support T Mti

We're sorry to hear about the problem. Please feel free to contact our support team at help@***.com if you need further assistance. We're always here to help!

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Andras P Kgj

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Verified Reviewer
| map-marker Manchester, England

Good support via e-mail.

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They helped me sort out my problem with the app.

I bought the unlimited access but after the update it did not work properly so they sent me a new key.

Now all good.

Pros:
  • N a
Cons:
  • N a

Preferred solution: Nothing.

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1 comment
Support T Mti

We’re thrilled to hear you’re enjoying our support! Thanks for the 5 stars!