DVDVideoSoft
Reviews and Complaints
Problème de connection
Je ne pouvais plus me connecter, la clé était désactivée alors que la commande était prévue en utilisation illimitée
User's recommendation: Rapidité et efficacité de l'équipe pour résoudre le problème
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Verified Reviewer |In need of an old app dvd to video
thank you for the kwik resp.But not the web browser . FREEVIDEOTODVD .
PRETTY PLEASE . I never have probs with it . Its the one Ive come to rely on.
It always works for me. Help!
Preferred solution: Deliver product or service ordered
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Verified Reviewer |Resolved: Sent in a complaint about not being able to download. Within a few days they responded with a fix. Thank you DVDsoft.
- - I had a download error, tried a new version, tech support fixed it, and the software is great.
- - I lost premium codes and had to repurchase them.
I kept getting a download error, so I downloaded a new version. Then I didn't get the error, but still couldn't download.
I sent the info to tech support and they solved the problem; all good.
The only downside was that I lost my premium codes and had to purchase it again (no biggie). Great software.
Good program. Good helpdesk thanks to [PERSON_NAME].
My activationkey did not work anymore with the new 2026 version.
[PERSON_NAME] solved it very quickly!
I recommend everyone to use this nice and workable tool.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Satisfied everytime I use it
Since over 10 years, I've been using this collection of tools - Free Studio - with the premium key, and I'm happy that I upgraded a long time ago. So many helpful small apps in one big package.
I often use the Screen Recorder, Audio Converters, and YouTube to MP3.
It's very easy and just perfect for me! Thanks and kind greetings, Thomas
User's recommendation: My recommendation is: Take the Premium!
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Verified Reviewer |Resolved: I got help from the technical suport
I couldn't download from YouTube, and I asked them for help, and they answered me so fast and so professionally.
- Software allows you to download from youtube
- Not every clip you can download
Preferred solution: Nothing, i just public a criticism.
User's recommendation: Dvd video soft
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Verified Reviewer |Resolved: Great Support
The issue with the non-working unlimited premium keys is annoying, but the support is excellent and reactivated the key every time. Because the YouTube to MP3 converter usually works perfectly, I'm still giving it 5 stars.
User's recommendation: If you have any problems, contact support; they will help you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |There were glitches
I want to briefly tell you about an experience I had with Digital Wave. I have been registered with them for a long time and every time something happens and I contact them, I am sure that the next day there will be an answer that will satisfy me. Thank you very much for everything.
Preferred solution: nothing
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Verified Reviewer |It was asked by the company. They activated rather fast an 'everlasting' piece of software which I use a lot.
When I downloaded a 2026 version of DVDVideoSoft software that I had already been using for a long time, I couldn't activate it with the activation key I had. It took me 2 emails to the help desk, and it was fixed!
User's recommendation: Use/buy DVDSoft. No regrets!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Very quick customer service resolve
Had an issue with an older premium key; it wasn't working on my old Win 7 computer. Customer service was able to resolve this the very next morning. Thank you, Vicky Po (goddess).
- Great products and awesome support
- No cons
Preferred solution: Already resolved
User's recommendation: Great products for fair value prices, a good deal, and good customer service.
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Verified Reviewer |Gave me a new activation code
- - I bought a single computer license for Free YouTube Download.
- - They allowed activation on my new computer; this is the new version.
So I purchased the program Free YouTube Download from them. They have a single computer license and multiple computer licenses; I bought the one computer license.
After my purchase, I had to get a new computer as my old one stopped working. I asked them to give me use of the program on the new computer because I had just bought the program.
They were very kind and allowed me to activate the program on my new computer. I have to say that this is the new version of that program, and I used the old one for many years.
- Product does what it is supposed to
Preferred solution: They gave me a new activation code
User's recommendation: Try their products they work for me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Issues Arise But Always Fixed With Minimal Interruption
- - I have used their programs for years.
- - Updates cause glitches; within a few days, support responds with fixes and I recommend the programs.
I have been using their programs for several years now; however, lately it seems when there is an update, it seems to cause a glitch and the programs don't work. I have never had an issue contacting support and sending as much information as I can about the issue.
Within a few days, they get back to me and the solution they come up with has always worked to resolve whatever the issue was (the errors I have encountered are always different each time). I highly recommend their programs and am very happy with the service I have received, as well as any instructions they send in their responses.
I hope they keep up the great work! Thanks DVD VideoSoft!!!
- Great customer service solid programs for the most part
- Occasional error messages after updates but always get resolved
Preferred solution: Error messages always get resolved.
User's recommendation: Their customer service is outstanding when occasional issues arise but I have had great service from them for many years now.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Great satisfaction
- - Product key was not valid and a new version was required.
- - Support via email fixed it in about 2 minutes.
- - It then worked with the old key.
In the update, I received a notification that my product key is not valid and I have to buy a new version. I contacted support via email, and they really solved the problem within 2 minutes.
Everything worked after that, even with my old product key.
I am very pleasantly surprised at how quickly the support responded and solved the problem... super.
- Always works well
- Good price
User's recommendation: Stay as great as you are at the moment.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Double and wrong payment
- - No new subscriptions for 2026, including this and mistaken one.
- - 2025-subscription FB5C0-8DDCD-58D76-030**-**E1A; permanent; refund first two payments.
Actually, I didn't need any new subscriptions for 2026. Not this one, nor the other one that has been done by mistake.
FB5C0-8DE6F-BDD8B-8B89B-85816. FB5C0-8DE6F-BE9AC-CD250-****A. Because I already had a 2025 subscription, FB5C0-8DDCD-58D76-030**-**E1A.
Only I knew how to find the key to activate it because this is also a permanent subscription that is also valid forever. For this reason, please return the first two payments that were made by mistake.
- Always up to date
- None so far
Preferred solution: Full refund
User's recommendation: Efficient and fast
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Good support via e-mail.
They helped me sort out my problem with the app.
I bought the unlimited access but after the update it did not work properly so they sent me a new key.
Now all good.
- N a
- N a
Preferred solution: Nothing.
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